Privacy Policy

Last updated: July 18, 2026

Couchmark is an app and website operated by Layer ICT B.V., a company registered in the Netherlands ("we", "us"). This policy explains what data we handle when you use the Couchmark iOS app and couchmark.com, and the rights you have. The short version: your watch history is yours, we don't sell data, and there are no ads.

What we store

• Account. You sign in with Apple or with an email address and password. We store your email, a securely hashed password (never the password itself), and your profile: display name, username, bio, region and an optional profile photo.
• Your library. The shows and movies you track, their status, your ratings, watched episodes, and who you follow. This is the core of the app and syncs to your account so it follows you across devices.
• Community content. Emoji reactions, comments and replies you post on episodes, plus any photo or GIF you attach to a comment, shown to other Couchmark users together with your display name. You can delete your own comments at any time, and deleting your account erases all of them, attachments included.
• Public leaderboard (opt-in). Only if you explicitly join, your name, avatar and episode counts appear on the public leaderboard and your profile becomes public. The weekly top 3 get a medal shown on their profile. You can leave the leaderboard at any time, and setting your profile to private removes you from it automatically.
• Integrations. If you connect Plex, Overseerr or Jellyseerr, we store the connection tokens encrypted and use them only to sync your watch activity and requests. We never browse or store your media files.
• Support and beta messages. If you contact us through the support form or joined the earlier invite list, we keep your email address and message so we can reply.
• Diagnostics. The app can send crash reports so we can fix bugs. These contain technical details about the error, not your library.

What we don't do

• We don't sell or rent your data to anyone.
• We don't show ads or share your data with advertisers.
• We don't use tracking cookies on this website. The web app stores a sign-in token on your own device, nothing more.

Third parties we rely on

• TMDB supplies artwork and metadata for shows and movies. Requests for posters go to TMDB's servers. This product uses the TMDB API but is not endorsed or certified by TMDB.
• TheTVDB supplies additional series metadata: episode lists for anime and matching for TV Time imports. Metadata provided by TheTVDB.
• Cloudflare hosts our servers, database and file storage (including profile photos).
• Apple handles Sign in with Apple, push notifications and TestFlight distribution under its own privacy terms.

Your rights

You are in control of your data:

• Export. Request a full copy of your data from within the app, or email us.
• Delete. Profile → Settings → Delete Account permanently erases your account and all data: library, watch history, follows, connections, reactions, comments and comment attachments. This cannot be undone.
• Correct. Edit your profile at any time in the app.

Under the GDPR you also have the right to object to processing and to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Legal grounds (GDPR)

We process your data on these grounds:

• Performance of a contract for your account, library, sync and the integrations you connect yourself (Plex, Overseerr, Jellyseerr). Their connection tokens are stored encrypted and used only to perform the sync you asked for.
• Legitimate interest for crash diagnostics (kept no longer than 90 days) and abuse prevention such as rate limiting. Rate-limit checks use your IP address in memory only; we do not store IP addresses.
• Consent for optional things like push notifications, which you can revoke at any time in iOS Settings or in the app.

Data retention

We keep your data for as long as you have an account. When you delete your account, everything is removed immediately. Support messages are kept only as long as needed to help you.

Contact

Questions about this policy or your data? Email us at couchmark@layer-ict.nl or visit the support page.

Changes

If this policy changes in a meaningful way we'll update this page and note the new date at the top.